QUESTIONS ABOUT DELIVERY
Why is my order taking so long to come?
always try to get orders sent to our customers as soon as possible. We
offer a very large catalogue of over 7000 products for you to purchase from and
some items will need to be ordered specially from our suppliers or made to
order, to ensure the freshest product with longest use-by date. This, along with
the seasonal nature of some organic products and their ingredients,
means your order may take up to 2 Weeks to dispatch.
Though this is not usually the case.
If we are out of stock of an item you have
ordered we have usually ordered it already from our supplier/producer and are
waiting for a delivery from them.
in mind that the organics industry in still young and there is not yet
a very reliable and regular supply of some organic products. Supply can suddenly
stop without warning (to us) or be delayed for all sorts of reasons, such
organic or natural products are seasonal in nature and the producers are not
large multinational companies with large warehouses full of preserved stock.
This means that there can be a delay due to the producers being out of
stock and busily trying to catchup with demand, or because we are
sourcing an alternative supply.
all of our suppliers and producers are small operators with a genuine and
sincere commitment to producing high quality organic
products. Because they are small they often don't have large quantities
of stock stored and can easily run out of some products temporarily if demand
many of our products are organic or made from organic ingredients (with
the quality of products heavily influenced by the weather, seasons,
animals and insects) with few preservatives and other chemical additives,
sometimes a particular batch of a product does not meet the standards of
the producer or of Organics Australia Online this can cause a delay while we
wait for a new batch of a product to be made or we source a new supply of the
because some products are organic or made from organic ingredients they
don't have the long shelf life of products packed with many preservatives and
other additives. This means that they can't be stored for long periods and we
can only keep a small supply of stock on hand to prevent spoiling and waste.
We therefore have to order more frequently from our
the end, our main aim is to ensure that you receive high quality organic,
natural and biodynamic products. Just sometimes it might take a little longer to
get them to you.
QUESTIONS ABOUT POSTAGE &
Q. How will my order be sent?
If you live in Australia, your order will be
sent through Australia Post registered E-parcel. This is because their
costs are lower and this helps keep the prices for delivery
you. You also have the extra security of having your order/parcel registered and
Orders normally take between 3-7 Working days
to dispatch, but can take up to 2 Weeks to dispatch depending
on stock availability (See above), and the size of your
A. If you live outside
Australia, orders usually take 10-14
business days to reach their destinations by International Airmail after we
dispatch them. We now provide parcel insurance for orders to destinations
outside Australia. This is now included in the shipping
cost. NOTE: Should your country's postal service no accept
insured parcels, we cannot be responsible for the loss of parcels once they
leave us here in Australia.
Q. What is the
most cost-effective way to order?
A. We suggest that you consider ordering
more than one or two items from us in case we are unable to supply one and have
to refund for it - we would still need to charge our flat shipping fee (see
below) for what we do send you and this might prevent you from
getting the full advantage of our discounted freight
Q. How can I calculate the delivery cost without
A. At Organics Australia Online we know that freight costs
are a major concern for customers shopping in our online store.
Our subsidised freight charges provide major savings for
our customers with orders to destinations within Australia costing no more than
$8.50 for orders up
to $100.00*, and Free Freight for
orders over $100.00*.
Please note: the discounted freight offer applies to
the product portion of the order and does not include the freight fee where
Our discount freight offer is not available for orders to
destinations outside Australia - to which international freight costs will still apply, or for
orders shipped by other suppliers on our
The website automatically calculates
delivery costs and tells you the total freight charge at the
checkout before you confirm or pay for your
If you choose not to proceed,
then you can leave that page and none of the details you already entered
will be stored in any way by our systems.
means your order will not be recorded, but you will know how much
the shipping would have been cost had you decided to
Q. Why so much packaging?
A. May of our products come
in glass bottles or other fragile bottles and packets. To ensure that you get
your order in one piece, and undamaged, we use environment-friendly packaging
and take some time to carefully pack your order and think about the rough
handling it might receive on trucks, planes and trains all over the world. As a
result, we have very few (less than 0.2%) damaged orders and our customers
receive their orders exactly as they left us.
note that the bead packing we use is made from fully biodegradable
andcompostable cornstarch (it is even edible) - not foam or
polystyrene. The boxes we use to send your order are made from 100%
recycled cardboard and paper.
QUESTIONS ABOUT ORGANIC
& BIODYNAMIC TERMS
Q: What do the terms Certified Organic & Certified
A: It is prohibited under international organic standards to use food
irradiation or genetic engineering in the production of organic/bio-dynamic food
and fibre. Organic /biodynamic produce is therefore free of these processes.
Certified Organic/ Biodynamic products are created through land management
practices that do not use artificial fertilisers, herbicides,
pesticides, growth regulators, antibiotics,
hormone stimulants or intensive livestock systems. These practices
been in place for at least three
Q: Why is organic food certified?
A: No laws currently protect the use of the word Ďorganicí. Therefore,
organic certification of a product provides regulated processes to assure
consumers that strict guidelines and goals have been undertaken and
Q: What does Certified in
A: This term is similar to Certified Organic and Certified Biodynamic except that the
farmer has been farming organically for less than three years and has not
achieved Level A certification.
Q: How do I know itís certified
A: Certified organic foods are produced by growers who have been
inspected annually by an independent certification body there are many of these
bodies all over the world.
Organic producers are subject to an annual audit by their chosen
independent certification body. Products labelled as Certified Organic/Biodynamic and
Certified in Conversion must have the appropriate
documentation verifying authenticity, so retailers can clearly label the
products for the consumer to select genuine organic/bio-dynamic
Q: Why should I buy certified organic
A: Conventional (non-certified organic) food is everywhere. The way in
which food is produced affects you and future generations. Your choices as a
consumer can change many of the destructive practices currently
Protect future generations - The average child receives exposure to at least eight widely
used cancer-causing pesticides in conventional
Keep chemicals off your plate - Pesticides are poisons designed to kill organisms and have been
implicated in cancers, birth defects, nerve damage and genetic
Support a true economy - Conventional food prices donít reflect the hidden costs borne by
taxpayers such as hazardous waste disposal, environmental clean-ups, sickness
Stop the human experiment - The public is expected to consume irradiated and genetically
engineered conventional food without any labelling or warning
of their true effects.
Prevent soil erosion - Soil, the foundation of our food chain, is eroding seven times
faster through excessive chemical use. Organic farming naturally replaces
nutrients in soils.
Protect water quality - Toxic pesticides are increasingly contaminating the
water we consume daily.
Promote biodiversity - Conventional farming methods are leaving soils lacking in
natural minerals driving a dependence on fertilisers to replace
Save energy - Compared with conventional farming methods, organic farming uses
65% less fossil fuel energy and produces 60% less CO2
Protect farm workers - Conventional farm workers exposed to herbicides have six times
more risk than non-farmers of contracting
Help small farmers - Organic and biodynamic farming is one of the few
survival means left for family farms in the wake of chemical-driven
Q. When can I get a refund or credit?
we debit your credit card when we receive your order (this is a security measure
to ensure that we receive full payment for goods before we send them), if we are
unable to supply a particular product, we will refund the value of the
product(s) back to your credit card, PayPal account or by cheque or Direct
send a refund advice (with the electronic refund docket or cheque attached) with
We will refund or, if
possible, provide a credit to the value of a product if it is faulty (i.e. has
missing parts or has a fault that prevents it from working at all), or damaged,
but it will be necessary for you to prove to us that this is the case. This
might be via a digital picture emailed to us showing the fault or damage to the
product. We may also request that the product be returned (at our expense) to be
examined more carefully.
not normally give refunds if you simply change your mind or make a wrong
selection. We provide as much information about each product as we can so that
you can make an informed choice.
Need to find a product fast?
Just enter some key words into the SEARCH box at the top of each page.
All the information we have
about our products is recorded on our website. We are constantly updating
product information as it comes to hand from
have any questions we have not answered here, please email your question to