Q. Why doesn't the Shopping Cart display on my PC, laptop or Apple iPad?
A. Our shopping cart & checkout require Adobe Flash or similar to be enabled
on your computer or device.

For a PC-Based device, you should have Adobe Flash software as standard,
however if for some reason this has been lost, you may need to download the free
software from the following link: http://get.adobe.com/flashplayer/?promoid=BUIGP

For an Apple iPad you may need to download iSwifter software from iTunes to
enable your device to display most websites with shopping carts. To do this,
please visit iTunes on your device and search for iSwifter. There may be a small
cost for this software. Once you have the iSwifter software you just need to enter
the URL for Organics Australia Online - www.oao.com.au into the top bar and
you can view our website shopping cart & checkout normally on an iPad.
(Please note Organics Australia Online is not responsible for the content of third
party software required to display our website shopping cart and checkout)

Q. Why is my order taking so long to come?
A. We always try to get orders sent to our customers as soon as possible.
We offer a very large catalogue for you to purchase from and some items will
need to be ordered from our suppliers. This, along with the seasonal nature of
some organic products and their ingredients, means your order may take up
to 14 days to dispatch.

If we are out of stock of an item you have ordered we have usually ordered it
already from our supplier/producer and are waiting for a delivery from them.

Keep in mind that the organics industry in still young and there is not yet a very
reliable and regular supply of some organic products. Supply can suddenly stop
without warning (to us) or be delayed for all sorts of reasons, such as:

• Many organic or natural products are seasonal in nature and the producers
  are not large multinational companies with large warehouses full of
  preserved stock. This means that there can be a delay due to the producers
  being out of stock and busily trying to catchup with demand, or because we
  are sourcing an alternative supply.
• Almost all of our suppliers and producers are small operators with a genuine
  and sincere commitment to producing high quality organic products. Because
  they are small they often don't have large quantities of stock stored and can
  easily run out of some products temporarily if demand increases suddenly.
• Because many of our products are organic or made from organic ingredients
  (with the quality of products heavily influenced by the weather, seasons,
  animals and insects) with few preservatives and other chemical additives,
  sometimes a particular batch of a product does not meet the standards of
  the producer or of Organics Australia Online this can cause a delay while we
  wait for a new batch of a product to be made or we source a new supply of
  the product.
• Also because some products are organic or made from organic ingredients
  they don't have the long shelf life of products packed with many preservatives
  and other additives. This means that they can't be stored for long periods and
  we can only keep a small supply of stock on hand to prevent spoiling and
  waste. We therefore have to order more frequently from our producers/
  suppliers.

In the end, our main aim is to ensure that you receive high quality organic, natural
and biodynamic products. Just sometimes it might take a little longer to get them
to you.

QUESTIONS ABOUT POSTAGE & DELIVERY

Q. How will my order be sent?
A. If you live in Australia, your order will be sent through Australia Post
registered E-parcel. This is because their costs are lower and this helps
keep the prices for delivery lower for you. You also have the extra security of
having your order/parcel registered and tracked.

Orders normally take between 3-10 BUSINESS days to dispatch, depending
on stock availability (See above), and the size of your order.

A. If you live outside Australia, orders usually take 10-14 business days to
reach their destinations by International Airmail after we dispatch them.
We now provide parcel insurance for orders to destinations outside Australia.
This is now included in the shipping cost. NOTE: Should your country's
postal service no accept insured parcels, we cannot be responsible for
the loss of parcels once they leave us here in Australia.

Q. What is the most cost-effective way to order?
A. We suggest that you consider ordering more than one or two items from
us in case we are unable to supply one and have to refund for it - we
would still need to charge our flat shipping fee (see below) for what we do
send you and this might prevent you from getting the full advantage of our
discounted freight offer.

Q. How can I calculate the delivery cost without purchasing?
A. At Organics Australia Online we know that freight costs are a major 
concern for customers shopping in our online store.

Our subsidised freight charges provide major savings for our
customers with orders to destinations within Australia costing no
more than $8.50 for orders up to $100.00*, and Free Freight for orders
over $100.00*.

Please note: the discounted freight offer applies to the product portion
of the order and does not include the freight fee where applicable.
Our discount freight offer is not available for orders to destinations outside
Australia - to which international freight costs will still apply, or for orders
shipped by other suppliers on our behalf.

The website automatically calculates delivery costs and tells you the
total freight charge at the checkout before you confirm or pay for your order.

If you choose not to proceed, then you can leave that page and none of the
details you already entered will be stored in any way by our systems.

This means your order will not be recorded, but you will know how much the 
shipping would have been cost had you decided to proceed with it.

Q. Why so much packaging?
A. May of our products come in glass bottles or other fragile bottles and packets.
To ensure that you get your order in one piece, and undamaged, we use
environment-friendly packaging and take some time to carefully pack your
order and think about the rough handling it might receive on trucks, planes and
trains all over the world. As a result, we have very few (less than 0.2%) damaged
orders and our customers receive their orders exactly as they left us.

Please note that the bead packing we use is made from fully biodegradable and
compostable cornstarch (it is even edible) - not foam or polystyrene. The boxes
we use to send your order are made from 100% recycled cardboard and paper.