You can order from us by simply finding the product you want and clicking
on the ORDER button next to that product. The website will automatically
put the product in the shopping basket. You can check on the contents of
your shopping basket at any time by clicking on the green VIEW CART
button near the top of the page under the waterfall picture.

Need to find a product fast?
Just enter some key words into the Search box at the top of each page.
All the information we have about our products is recorded on our website.

If you are going through the ordering process and there is a problem, or
you change your mind, simply close that web page and your order will not
be recorded. If necessary, you can order by emailing sales@oao.com.au 

For security reasons, we are unable to take telephone orders.
Orders are processed more quickly if you order though our website
and pay by credit card, money order, cheque, direct deposit, PayPal or
Paymate 

We accept most credit cards: Visa, Mastercard, Diners and American
Express cards.

Please note that our premises is NOT open to the public.
All orders should made through our online store at: 
www.organicsaustraliaonline.com.au or www.oao.com.au.



Please note that due to the seasonal nature in the supply of some
organic products, it may take several days for your order to be processed.
This delay can also occur if you order many different types of products in
the one order, some of which may or may not be in stock.

In some cases it will be necessary for us to refund the cost of some items
that will be unavailable for some time (usually more than one month). This
refund will be made direct to your credit card account or by direct deposit
to your bank account, or by cheque.

Also, due to manufacturer's changing ingredients based on varying supply
of organic/biodynamic raw materials, some product ingredients may vary 
from those listed on our website. We have no control over these often
sudden changes. 

www.organicsaustraliaonline.com.au and www.oao.com.au are
Secure Sites using the latest SSL encryption technology. All credit card
and personal information is encryted to prevent unauthorised access
and hacking. See our Privacy Policy for more information.

Delivery Costs
At Organics Australia Online we know that freight costs are the main
concern for customers shopping in our online store. Therefore, we use
a subsidised freight charging system.

The freight charges provide major savings for most of our
customers with all orders to destinations within Australia costing no
more than $6.95 for the first 2kgs (packed or cubed weight), and no more  
than an additional $2.00 for each addtional kilogram.

Please note: these charges are not available for orders to destinations
outside Australia - to which the regular international freight costs will
still apply.

International orders usually take 10-14 business days to reach their
destinations by International Airmail. We recommend that you take parcel
insurance for international orders (this is at an additional cost which we
can advise before charging).

The website automatically calculates delivery costs based on the above
system and tells you the total freight charge at the checkout after you
enter your delivery address, but before you enter payment information.

Terms & Conditions
All products remain the property of Organics Australia Online until fully paid
for. Delivery will be made after payment is received in full.

We do not have any liability to you arising from the supply of our products to
you, except we shall provide you with a refund or replacement if there are any
defects. All warranties and representations are otherwise excluded to
the extent allowed by law.

These terms and conditions shall be construed according to, and governed
by the laws of Queensland Australia and the parties submit to the exclusive
jurisdiction of the Courts of Queensland in respect of these terms and
conditions.